Terms and Conditions – HEROES ON THE WATER

These Terms and Conditions govern your use of https://heroesonthewater.im/.

By using this website, you agree to these Terms and Conditions. Please stop using the website if you do not agree with them.

1. About us

This website is operated by:

Heroes On The Water (Isle of Man)
Manx registered charity number: 1248
Registered address: 5 Carnane View, Ballakilley, Port St Mary, Isle of Man, IM9 5NR
Email: heroesonthewateriom2026@outlook.com
Telephone: 07624 336380

In these Terms and Conditions, “we”, “us” and “our” refer to Heroes On The Water (Isle of Man).

“You” and “your” refer to any person who visits or uses this website.

2. About our charity

Heroes On The Water (Isle of Man) supports veterans, serving and former emergency service personnel, other uniformed members of the public and their families through kayaking, kayak angling and other supportive activities.

Information on this website is provided to explain our charitable work, promote our events and activities, receive enquiries, encourage volunteering and facilitate donations.

3. Using this website

You may use this website only for lawful purposes.

You must not:

Use the website in a way that breaches any applicable law or regulation.
Attempt to gain unauthorised access to the website, server, database or related systems.
Introduce viruses, malware or other harmful material.
Interfere with the operation or security of the website.
Use automated systems to scrape, copy or extract website content without permission.
Submit false, misleading, defamatory, abusive or unlawful information.
Impersonate another person.
Use our contact facilities to send spam or unsolicited promotional material.
Use website content in a way that misrepresents the charity or its work.

We may restrict or block access where we reasonably believe the website is being misused.

4. Website information

We take reasonable care to keep the information on this website accurate and up to date. However, website content is provided for general information only.

We do not guarantee that:

All information will always be complete, accurate or current.
The website will always be available.
Every activity, event or service displayed will remain available.
The website will be free from errors, viruses or other harmful components.

Opening times, event details, availability and other information may change. You should contact us directly before travelling or relying on time-sensitive information.

5. Not medical or professional advice

The website and our charitable activities are intended to support wellbeing and community participation.

Nothing on this website constitutes medical, psychological, therapeutic, legal or other professional advice.

Our activities are not a replacement for professional medical or mental health treatment.

You should seek advice from a suitably qualified professional regarding any medical condition, injury, disability or mental health concern.

In an emergency, contact the appropriate emergency service.

6. Participation in activities

Submitting an enquiry or expressing interest through the website does not guarantee acceptance onto an activity or event.

Participation may be subject to:

Availability.
Eligibility requirements.
Age restrictions.
Weather and water conditions.
Appropriate supervision.
Completion of consent or registration forms.
Disclosure of relevant health or accessibility information.
A safety assessment.
Compliance with instructions given by organisers, instructors or volunteers.

We may refuse, postpone, modify or cancel participation where reasonably necessary for safety, operational, safeguarding or capacity reasons.

Participants must follow all reasonable safety instructions and use the protective equipment provided or required.

You must inform us of any medical condition, injury, medication, disability, accessibility need or other circumstance that may affect your ability to participate safely.

Failure to disclose relevant information may result in participation being refused or ended.

7. Risks associated with activities

Kayaking, kayak angling, fishing, coastal access and other outdoor or water-based activities involve inherent risks.

These may include:

Changing weather or water conditions.
Cold water.
Slips, trips and falls.
Capsizing.
Injury from fishing equipment.
Collision with vessels or objects.
Physical exertion.
Risks associated with coastal terrain and wildlife.

We take reasonable steps to manage foreseeable risks, provide suitable guidance and maintain appropriate safety procedures. However, it is not possible to eliminate every risk associated with outdoor activities.

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

8. Events

Details of events may be published on the website or through our social media channels.

We reserve the right to:

Change an event’s date, time, location or programme.
Limit attendance.
Introduce reasonable participation conditions.
Cancel or postpone an event.
Refuse admission where necessary for safety, safeguarding or appropriate conduct.

Where an event is organised with another organisation, additional terms may apply. These will be made available where appropriate.

9. Donations

Donations help support the work of Heroes On The Water (Isle of Man).

By making a donation, you confirm that:

You are authorised to use the payment method provided.
The information you provide is accurate.
The donation is made lawfully and from legitimate funds.

Unless otherwise stated, donations will be used to support the charity’s general purposes and activities.

Where a fundraising appeal is for a particular project, we will aim to use donations for that purpose. If circumstances change or more funds are raised than required, we may use the remaining funds for another appropriate charitable purpose consistent with the charity’s objectives.

10. Donation payments

Online payments may be processed by a third-party payment provider.

The payment provider may apply its own terms and privacy policy. We are not responsible for technical failures or interruptions within a third-party payment service, although we will provide reasonable assistance where a donation appears to have been processed incorrectly.

Please contact us promptly if:

You believe a payment was made in error.
An incorrect amount was entered.
A payment appears more than once.
You suspect that your payment method was used without permission.

11. Donation refunds

Charitable donations are generally voluntary and non-refundable.

We may consider a refund where:

A donation was made because of a clear technical error.
The incorrect amount was entered accidentally.
A duplicate payment was taken.
The payment was unauthorised.
We are legally required to provide a refund.

Requests should be submitted as soon as possible and should include sufficient information for us to identify the payment.

Any refund will normally be returned to the original payment method. We reserve the right to carry out reasonable verification and fraud-prevention checks before issuing a refund.

This section does not affect any rights you may have under applicable law.

12. Gift Aid and tax relief

Where Gift Aid or another form of tax relief is available, it is your responsibility to ensure that any declaration you make is accurate and that you meet the applicable eligibility requirements.

You must inform us if your circumstances change and you are no longer eligible.

Tax arrangements depend on individual circumstances and may change. You should obtain professional advice where necessary.

13. Contact forms and enquiries

You are responsible for ensuring that information submitted through our contact forms is accurate and lawful.

Submitting a form does not create a contractual relationship or guarantee that we can provide assistance, participation or any particular outcome.

We aim to respond within a reasonable period, but response times are not guaranteed. The charity’s communication channels are not monitored continuously and must not be used for emergencies.

14. Volunteers and fundraising

Information about volunteering or fundraising on the website is provided as general guidance.

Volunteer appointments may be subject to:

An application or informal discussion.
References.
Safeguarding checks.
Training.
Suitability and availability.
Agreement to relevant policies and codes of conduct.

You must obtain our written approval before organising an event, campaign or public appeal using our name, logo or branding.

Unless expressly authorised, no person may enter into contracts, incur liabilities or make commitments on behalf of the charity.

15. Intellectual property

Unless stated otherwise, the website and its content are owned by or licensed to Heroes On The Water (Isle of Man).

This includes:

Text.
Photographs.
Videos.
Graphics.
Logos.
Designs.
Documents.
Website layout and code.

You may view, download or print reasonable extracts for personal, non-commercial use.

You must not reproduce, republish, modify, distribute, sell, license or commercially exploit website content without our prior written permission.

You must not use our name, logo or branding in a way that suggests endorsement, partnership or authorisation where none exists.

Content belonging to third parties remains the property of its respective owner.

16. Photographs and videos

Photographs and videos on this website may feature participants, volunteers, supporters and members of the public.

You must not copy, alter, republish or use identifiable images for commercial, misleading, defamatory or inappropriate purposes.

Permission to use an image displayed on the website must be obtained from us and, where appropriate, from the person shown or the relevant copyright owner.

17. Links to other websites

The website may contain links to third-party websites, including social media platforms, payment providers, partners, supporters and other organisations.

These links are provided for convenience and information only.

We do not control and are not responsible for:

The content of external websites.
Their availability.
Their security.
Their privacy practices.
Products, services or information they provide.

A link does not necessarily mean that we endorse the external website or organisation.

You access external websites at your own discretion.

18. Linking to our website

You may link to our public website pages provided that you do so fairly, lawfully and without damaging our reputation.

You must not:

Suggest an association or endorsement that does not exist.
Display our website within a frame without permission.
Link from unlawful, misleading or offensive content.
Use our branding without authorisation.

We may withdraw linking permission at any time.

19. Website availability and security

We do not guarantee uninterrupted access to the website.

We may suspend, restrict, modify or withdraw all or part of the website for maintenance, security, operational or other reasons.

You are responsible for using appropriate security measures on your own device, including current antivirus and browser software.

We will not be responsible for damage caused by malware or harmful material that could have been avoided through reasonable precautions, except where liability cannot lawfully be excluded.

20. Our liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

Subject to that qualification, we will not be responsible for:

Loss resulting from reliance on general website information.
Loss arising from website unavailability.
Loss caused by a third-party website or service.
Loss resulting from circumstances outside our reasonable control.
Indirect or consequential loss.
Business loss, loss of profit, loss of revenue or loss of opportunity arising from non-commercial use of the website.

The website is principally intended for private individuals, supporters and charitable purposes. It is not provided as a business or commercial advisory service.

21. Your responsibility for loss

You may be responsible for reasonably foreseeable loss suffered by the charity because of your unlawful use of the website, breach of these Terms or infringement of another person’s rights.

This does not make you responsible for loss that was not caused by your actions or was not reasonably foreseeable.

22. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

Our Privacy Policy should be read alongside these Terms and Conditions.

23. Changes to these Terms

We may amend these Terms and Conditions occasionally to reflect changes to:

The website.
Our services and activities.
Donation facilities.
Legal or regulatory requirements.
Our operational arrangements.

The revised Terms will be published on this page with a new “last updated” date.

Your continued use of the website after an update will constitute acceptance of the revised Terms.

24. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.

25. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

26. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of the Isle of Man.

The courts of the Isle of Man will have jurisdiction over disputes relating to these Terms or your use of the website, except where applicable law gives you the right to bring proceedings elsewhere.

27. Contact us

Questions about these Terms and Conditions should be sent to:

Heroes On The Water (Isle of Man)
5 Carnane View
Ballakilley
Port St Mary
Isle of Man
IM9 5NR

Email: heroesonthewateriom2026@outlook.com
Telephone: 07624 336380